Terms and Conditions
Welcome everyone!
These terms and conditions apply to your use of the Dashcam Saudi Arabia website https://dashcamksa.com/
By using the Dash Cam Trading Establishment website, you agree to be bound by these terms and conditions.
If you do not agree to any of these terms, you are not permitted to use or access this website. All materials on this website are protected by applicable copyright and trademark laws.
These terms are subject to change without prior notice.
- The store may send promotional messages to registered customers, and the customer can unsubscribe from them.
- The store notes that the customer should contact the store if there is any problem with the order or any inquiry about the product before ordering, using the contact information displayed on the website (WhatsApp, Telegram, email).
- The store has the right to change, modify, and remove product names and metadata without prior notice.
Orders and Payment:
Available payment options (credit card/Mada payment, Apple Pay, stc pay, cash on delivery in some areas, bank transfer)
- Before ordering, please read the product description carefully.
- In the notes section of the order completion page, the customer can write their comments, which will be implemented as much as possible, but are not mandatory for the store.
- The product description includes the information we know about the product. If you have any questions or find any missing information, please contact us through the available communication channels.
Warranty, Replacement, Returns, and Maintenance
Warranty :
- Blackview dash cam products come with a one-year warranty against any manufacturing defects.
- Thinkware's dash cam products come with a one-year warranty against any manufacturing defects.
- Rexing's dash cam products come with a one-year warranty against any manufacturing defects.
- ** The Thinkware Dash Cam product update, and Blackview, has a two-year warranty for orders placed after 01/11/2023.
- The cable, memory , and accessories are guaranteed for 6 months unless otherwise stated on the product page.
The defect or manufacturing flaw, if any, is determined by the technical team at Dash Cam Saudi Arabia, noting that the warranty does not cover anything that violates or deviates from the warranty conditions, such as (misuse, including, for example, hanging the sunshade directly behind the device on the front or rear glass – cutting – breaking – failure to follow operating instructions – exposure of the product to water if it is not waterproof – performing any external maintenance – the device becoming completely or partially inoperable if accessories incompatible with the device’s features are used).
Retrieval:
- Get your money back within 7 days of order fulfillment without explanation, provided the product remains in its original condition upon receipt.
- If the label is removed from the product carton cover, 30% of the product's value will be deducted, provided it is not used.
- It cannot be returned after the seal has been removed and it has been used or installed.
- The buyer bears the shipping costs to the delivery companies.
- Memory cards and electrical connections are not recoverable.
- Orders through "buy now, pay later" companies such as Tamara and Tabby cannot be returned or canceled after the product has been shipped to the customer. An exchange is possible only if the product has not been shipped and the price of the replacement product is higher than the price of the replacement.
What is the expected timeframe for receiving the refund and what is the transfer mechanism?
Your cancellation request will be processed by us within 3 to 14 business days, and then it depends on the mechanism of the money transfer and banking system.
The amount is transferred within the period mentioned above, taking into account the transfer period from one bank to another.
The refund will be processed automatically after customers fill out the following refund form by clicking here.
substitution:
- Replace products damaged due to manufacturing defects or damage during delivery within 7 days of receipt. The store must be notified of the damage upon receipt, along with proof such as a photo of the product. The buyer will reship it via any economical delivery company such as Saudi Post. The replacement will be sent immediately upon receipt of the damaged product.
Maintenance:
The product is shipped at the customer’s expense for inspection. If the defect is found to be due to a manufacturing defect, the product will be replaced under warranty and the shipping cost will be refunded. If it is found to be otherwise, the shipping fees are non-refundable unless the customer wishes to repair it, in which case the shipping fees will be deducted from the repair cost. The shipping cost must not exceed 100 riyals.
The customer bears no costs if the product is under warranty and the device is replaced with another of the same or equivalent specifications immediately upon confirmation of a manufacturing defect or malfunction. It should be noted that misuse and installation errors by third parties are not covered by the warranty. If the product is out of warranty, the cost will be calculated and communicated to the customer after receiving and inspecting the product and determining the total repair cost, including parts, shipping, labor, etc.
privacy policy
The Dash Cam Saudi Arabia team welcomes you and thanks you for your trust. Dash Cam Saudi Arabia is committed to protecting user information in accordance with its Privacy and Confidentiality Policy. Therefore, Dash Cam Saudi Arabia clarifies that the Privacy and Confidentiality Policy governing the handling of your personal information is as follows:
Politics.
First: Information that Dash Cam Saudi Arabia obtains and stores in its databases
1. The user’s personal information, such as name, age, email address, and national ID number or residence permit number.
2. The user's personal login information, such as username, password, email address, and password recovery question and answer.
3. The nature of the electronic platform may require some information related to cookies for electronic purposes that facilitate interaction between the store and the user.
Second: Does Dash Cam Saudi Arabia share this information?
1. Naturally, Dash Cam Saudi Arabia store seeks to retain this information in a way that preserves the user’s privacy, and Dash Cam Saudi Arabia store only retains this information with the aim of improving the quality of the online store and facilitating dealings between Dash Cam Saudi Arabia store and the user.
2. As a general rule, all this information is only accessible to those in charge of the Dash Cam Saudi Arabia store, and they will not publish or broadcast it to others.
3. As Dash Cam Saudi Arabia seeks to maintain the safety of its users, in the event that Dash Cam Saudi Arabia observes any irregular or illegal activity carried out by the user, Dash Cam Saudi Arabia may inform the competent authorities after consulting with the lawyer of Dash Cam Saudi Arabia.
Third: How secure is the confidentiality of the store's information?
Dash Cam Saudi Arabia strives to maintain the confidentiality and privacy of user information and will not violate the provisions of these rules and policies. However, since 100% security cannot be guaranteed online, the Dash Cam Saudi Arabia team would like to point out the following:
Dash Cam Saudi Arabia store strives to protect all user information and ensure that no one accesses it in violation of this policy in place at Dash Cam Saudi Arabia store.
Because the internet cannot be guaranteed 100% against potential breaches or viruses affecting electronic security systems and firewalls, Dash Cam Saudi Arabia advises users to keep their information completely confidential and not to disclose any information that the user considers very important. This is out of Dash Cam Saudi Arabia’s concern for guiding and advising users.
Fourth: Rules and Terms of Use for Dash Cam Saudi Arabia Store:
All of Dash Cam Saudi Arabia’s obligations, all of the users’ obligations, and all the rights contained in the relationship between the user or consumer and Dash Cam Saudi Arabia are contained herein, as these rules are the “Privacy and Confidentiality Policy” which stems from the agreement concluded between the user and Dash Cam Saudi Arabia regarding the formal and legal relationship between them. The Privacy and Confidentiality Policy has been put in place to ensure the credibility and trust that the management of Dash Cam Saudi Arabia is keen to provide to users.
This store policy is subject to change without prior notice, so please check the latest updates before using the site.
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